Terms of use and sale
Last updated: September 2026
These terms govern access to the moorea.app website, the my.moorea.app application and the embed.moorea.app embedded player, as well as subscription to paid plans. Articles 1 to 7 and 15 to 21 are the terms of use; articles 8 to 14 are the terms of sale and apply only to subscribed workspaces.
1. Purpose and acceptance
Moorea is an online service published by ELVN SAS, whose details appear in the legal notice. Creating an account means accepting these terms in the version published at this address on the day of use. If you open an account on behalf of a company, you confirm you are entitled to bind it. The service is aimed at professionals and assumes the capacity to enter into a contract.
2. What the service does, and what it does not
Moorea assembles, hosts and publishes 360 virtual tours from the panoramas you upload: scene linking, interactive map, public player, share link and embedding on your own site. Capture is not part of the service. The flight and the shots are carried out by a drone pilot, who invoices that work at their own rate; ELVN flies no aircraft, takes no photographs and issues no flight permission. Many of our users are those pilots themselves.
3. Accounts and workspaces
Every account gets a personal space, and can create organisations to work with others on the same tours. A tour always belongs to a space, never to a person: that is what makes it possible to hand a space over to a client, or change who is on the team, without moving anything. Three roles exist (owner, admin, member) and determine what each person can do. You are responsible for keeping your credentials confidential and for what is done from your account; write to hello@moorea.app if you suspect unauthorised access.
4. Your content stays yours
The panoramas, tours, texts and media you publish remain entirely your property. ELVN acquires no right over them other than a strictly technical, non-exclusive one: to store them, convert them into the formats needed to serve them, and deliver them to the visitors you allow, for as long as you host them with us. That right ends when you delete the content.
5. What you warrant about what you publish
You warrant that you hold the rights needed over what you upload, and that publishing it is lawful: permission from the owner or operator of the site, respect for the image rights of recognisable people, compliance with the rules applying to the flight that produced the images, and with the protection of sites and installations where aerial photography is restricted. These obligations sit with you because you alone know the conditions of the flight and of the place. Content can be reported to hello@moorea.app: every report is reviewed and, where well founded, the content is made inaccessible without delay.
6. Prohibited uses
The following are prohibited, among others: publishing unlawful content or content infringing a third party’s rights; attempting to circumvent plan limits, a tour’s access protection or the security of the service; bulk extraction of other people’s content; reselling or otherwise providing access to a space outside its intended use; and disrupting the service or its hosting providers.
7. Plans and limits
Four plans are published: Free, Place, Pilot and Studio. Each opens a set of capabilities and caps described on the Pricing page, which prevails. The subscription covers hosting and the platform, never the capture. Changing plan never deletes content and never unpublishes anything: beyond the limits of the new plan, it is writes that are refused, and settings outside the plan simply stop applying. No limit applies retroactively to what is already published.
8. Subscribing and formation of the contract
You subscribe from the application, in the Billing tab of the workspace concerned. You first enter a billing identity (company name or your name, address and, where applicable, an EU VAT number) and then a payment method. The contract is formed when payment is confirmed, and the subscription takes effect immediately. By subscribing you state whether you are acting as a professional or as a consumer: the service is aimed first at professionals, and the billing details you enter bind the person they name. A consumer requests, before paying, that the service starts without waiting for the end of the withdrawal period (section 14). A workspace can carry only one subscription at a time.
9. Term, renewal and notice
The subscription runs for one month or one year depending on the billing period chosen, and renews automatically for a further period of the same length unless cancelled before the term. There is no minimum commitment beyond the current period and no notice to give: cancellation takes effect at the end of the period already paid for. Where the customer is a consumer, French law requires us to give written notice of the right not to renew, at the earliest three months and at the latest one month before the annual renewal date.
10. Prices, VAT and revision
Prices are shown excluding VAT, in euros, on the Pricing page and in the application. The tax applied is calculated at checkout from the billing country and, where provided, the EU VAT number: a French customer is charged French VAT at the rate in force, while a business customer established in another member state with a valid VAT number falls under the reverse charge. The annual subscription is billed ten months for twelve. Prices may be revised; any revision is announced at least thirty days before it takes effect, applies only from the following period, and opens the right to cancel before that date at no cost.
11. Billing and payment methods
Payment is made by card, at subscription and then at each renewal, taken automatically from the saved payment method. Payments are processed by Stripe: card details neither pass through nor are stored by ELVN. An invoice is issued at each renewal and stays available in the Billing tab. A plan change mid-period is charged or credited pro rata for the time remaining; moving to a cheaper plan produces a credit applied to the next payment and does not give rise to a refund.
12. Failed payment and suspension
If a payment is declined, further attempts are made over three weeks and you are notified by email. If the amount is still unpaid after that period, the workspace is suspended: public tours and embeds serve a neutral page, and the application stays readable but accepts no changes. No data is deleted and no content is unpublished. Payment lifts the suspension immediately and restores the workspace as it was. Between businesses, late payment gives rise as of right to interest at the European Central Bank refinancing rate plus ten points, together with a fixed recovery charge of €40, in accordance with French commercial law.
13. Cancellation
You can cancel at any time from the Billing tab, without giving a reason and at no cost. Cancellation takes effect at the end of the current period: the service stays whole until then, and the decision remains reversible until the last day. At the term, the workspace returns to the free plan. Nothing is deleted and nothing is unpublished: only writes beyond the free plan limits are refused. ELVN may cancel for serious breach of these terms, after a formal notice left without effect for fifteen days, except in cases of unlawful use which justify immediate suspension.
14. Withdrawal
The statutory right of withdrawal does not apply to contracts between businesses. We nevertheless grant, as a contractual matter, fourteen days from a workspace’s **first** subscription, during which a request sent to hello@moorea.app leads to a full refund of the amount paid and closure of the subscription. This does not apply to renewals or to plan changes. If you subscribed as a consumer, the statutory fourteen-day right of withdrawal remains yours under French consumer law; by asking for the service to start immediately, you agree that performance begins before that period ends.
15. Availability and changes
The service is provided as is, with the care owed to a service we use ourselves, but with no service level commitment undertaken to date: interruptions for maintenance or caused by a hosting provider remain possible. The product evolves, and some features may change or be withdrawn; a removal that would affect your published tours would be announced in advance.
16. Account deletion and breaches
You can delete a tour or your account at any time from the app. A tour placed in the bin is purged automatically after thirty days; deleting the account erases content and associated data, subject to statutory retention obligations. On our side, a space may be suspended for a serious breach of these terms: tours then serve a neutral page and the space becomes read-only, without any data being destroyed. Suspension is lifted as soon as its cause is gone. Suspension for non-payment is governed by article 12.
17. Liability
ELVN is not responsible for content published by users, for the use their visitors make of it, or for third-party sites a tour or the website links to. It cannot be held liable for indirect damage, in particular loss of business, of customers or of turnover. Nothing in these terms limits ELVN’s liability in the event of gross negligence or wilful misconduct, nor the rights the law grants to consumers.
18. Personal data
The processing of personal data is described in the privacy policy, which forms an integral part of these terms. One point is worth repeating here: the details visitors leave in the contact form of one of your tours are processed on your behalf, and you are the controller for them under the GDPR.
19. The Moorea Network
The Moorea Network is a separate programme, reserved for member drone pilots and run under French law. The mutual commitments attached to it, along with the programme charter, live in the programme’s own documents, available to members from the app. These terms continue to apply to the use of the platform.
20. Changes to these terms
These terms may change, in particular to follow the service or the law. Every version is published at this address with its update date, and a substantial change is announced to account holders before it takes effect. Continuing to use the service after that date means accepting it.
21. Governing law and disputes
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first, by writing to hello@moorea.app. Failing that, the dispute falls to the courts of Paris, subject to the protective provisions applicable to consumers. The service is aimed at professionals. If you did subscribe as a consumer, you may refer a dispute free of charge to a consumer mediator under article L. 612-1 of the French Consumer Code; the arrangements are set out in the legal notice.
A place worth showing from above?
The free plan is enough to publish a first tour and show it around.